Table of Contents

• I.T. Department Staff
• Executive Summary
• Strategic Planning
• Section I – Educational Technology
  • Classroom Technologies
  • Hybrid Classrooms
  • Interactive Video
  • Computer Lab Environments
  • Course Software & Moodle Support
  • Equipment Checkouts
  • Faculty / Staff Training
  • PC Software
  • Virtual Reality
• Section II – Network Infrastructure
  • Wireless Systems
  • Bandwidth
  • Servers
  • Network Switches
  • Network Firewalls
  • Uninterruptible Power Supplies (UPS)
  • Disaster Recovery
• Section III – Information Systems
  • Data Analysis & Reporting
  • Document Management System
  • Ellucian Systems
  • ID Card System
  • Phone System
  • Security Camera System
  • SCC Website
  • Supported Third-Party Platforms
• Section IV – I.T. Support
  • Faculty / Staff Support
  • Student Support
  • Knowledge Base
  • Faculty / Staff Computer Replacement
  • Print Management
  • Copiers
  • Professional Development
  • Accessibility

I.T. DEPARTMENT STAFF

Dwayne Fehrenbacher
Director of Information Technology

EDUCATIONAL TECHNOLOGY

Alicia Farris
Education Technology Coordinator

Robert Lucas
Educational Technology Specialist

NETWORK INFRASTRUCTURE

Daniel Kineman
Network Support Specialist

INFORMATION SYSTEMS

Jonathan Van Meter
Computer Services Specialist

I.T. SUPPORT

Timothy Cornwell
I.T. Support Specialist

Sabrina Black
I.T. Student Support Specialist

EXECUTIVE SUMMARY

The Shawnee Community College (SCC) Technology Plan spans three fiscal years from 2023-2026.  The scope of this document includes information regarding current technologies along with the institution’s plans relating to information technology systems.  Within this plan, information is offered in the following four sections: Educational Technology, Network Infrastructure, Information Systems, and I.T Support

In addition, this plan assesses the college’s current technology environment and budget constraints and utilizes that information to plan for future information technology needs.  The plan is specifically designed to promote and support the institution’s mission, goals, and purposes.

STRATEGIC PLANNING

The SCC Technology Plan is integrated into and supports the college’s strategic planning goal of ensuring institutional effectiveness through data-based evaluation and planning.

CLASSROOM TECHNOLOGIES

KPI 15F, 16I, 18B

Educational Technology has 33 technology-enhanced classrooms at the SCC Main Campus, 13 at the Union County Extension Center, and 7 at the Massac County Extension Center. All classrooms have two monitors one of which is a touchscreen utilizing Epic Pen software, as well as a document camera connected to the computer at the instructor podium.

The rooms also have a student camera, instructor camera, and a whiteboard camera.  Several rooms at Massac County have Sympodiums and will be upgraded at later dates. The Education Center, Founders’ Room, River Room, and SCC cafeteria have mounted projectors and computers.

HYBRID CLASSROOMS

KPI 15F, 16B, 16I, 18B

Before the events of 2020, Educational Technology experimented using ZOOM as a delivery method for courses. It was originally seen as a possible replacement for the Polycom system. It was determined at the time that there were too many logistic issues to accomplish this. Then 2020 happened. Most courses were transitioned to ZOOM. The issues with the trials prior to 2020 were not applicable.

When in-person courses returned there was still a need to use ZOOM. Eleven classrooms were outfitted with a Jabra PanaCast camera, a touchscreen monitor, and an updated computer. The students at the remote locations are able to view the entire classroom and see their peers.

INTERACTIVE VIDEO

KPI 15F, 16D, 16I, 18B

Currently, Shawnee utilizes Polycom Real Presence 700 video conferencing systems at all locations.  Shawnee Community College has three classrooms at each location listed below.

• Ullin Main Campus
• Alexander County Extension Center
• Johnson County Extension Center
• Massac County Extension Center
• Union County Extension Center

Shawnee also has a cart system at each high school that can be used with Zoom or Polycom. Interactive video courses are taught simultaneously at more than one site.  The instructor spends much of his/her time teaching “live” to students at the “instructor site” classroom.  Students at “remote sites” participate in class activities through audio and video connections.  Interactive video classes offered by SCC are designated as sections 90, 91, and 92 on the master schedule.

The Interactive video classrooms allow students to take classes from the main campus without traveling. The flexibility of the interactive video locations allows students to access educational pursuits. These classrooms also allow high school students to start their college education early by taking classes through Shawnee Community College.

The ITV rooms are equipped with video conferencing equipment, televisions in the front and back of the room, and a computer at the instructor podium.  The rooms also have a document camera, instructor camera, and student camera.

COMPUTER LAB ENVIRONMENTS

KPI 15F, 16I, 18B

The SCC I.T. Department currently supports the 28 computer lab environments listed below.

• Adult Ed Lab – Main Campus
• Adult Ed Lab – Massac County
• Adult Ed Lab – Spence Center
• Adult Ed Lab – Union County
• Adult Ed Mobile Lab
• Alexander County Center Lab
• Automotive Lab – Main Campus
• Business & Industry Training Center – Main Campus
• Career Tech K1127 Lab – Main Campus
• Career Tech K1134 A/B Lab – Main Campus
• Career Tech K1135 A/B Lab – Main Campus
• Career Tech Mobile Lab – Main Campus
• Cosmetology Lab – Main Campus
• English Mobile Lab
• Esports Club Arena – Main Campus
• Learning Resource Center Lab – Main Campus
• Learning Resource Center Mobile Lab
• Massac County Center Lab
• Nursing Lab – Main Campus
• Nursing Mobile Lab
• Student Support Services Lab – Main Campus
• Teaching & Learning Center – Main Campus
• Testing Center – Main Campus
• Truck Driving – Rustic Campus
• Truck Driving – Massac County
• Union County Center Lab
• Veterans Lab – Main Campus
• Writing Lab – Main Campus

The above-mentioned labs are equipped with the classroom technologies listed in the previous sections.  Due to the institution valuing lifelong learning, all extension centers offer computer lab facilities as well, making learning more accessible and convenient to students in outlying areas. On-campus computer lab facilities are available to the public, as well as the lab facilities located off-campus.

In addition, computer lab equipment replacement is currently on a rotation cycle, with 1/5 of all lab computers being replaced each fiscal year. Purchases of computer lab equipment are dependent upon grant or institutional funding and may fluctuate with economic conditions.  Please see Appendix A for computer lab replacement history.

COURSE SOFTWARE & MOODLE SUPPORT

KPI 16B, 16C, 17A

The institution utilizes Moodle as the Learning Management System for online courses and as a supplement to face-to-face courses. Moodle student support is available via an online form that allows students to submit requests. Staff responds to these requests through chat, email, and phone.

In addition, all Shawnee Community College students have access to eTutoring.org, an online tutoring platform.  This platform allows tutors to work with students synchronously and asynchronously, answering questions in real-time, or replying to questions and essay submissions that students have left for review and commentary.

EQUIPMENT CHECKOUTS

KPI 16F, 16I

Technology equipment is checked out at the SCC Learning Resource Center. Students can request equipment via the Student Apps card on their mySCC dashboard.

The following equipment is available for checkout:

• Acer Travelmate B Laptops: 82
• Asus Laptops: 50 (1 day checkout)
• MSI Alpha Laptops: 47
• Chromebooks: 61
• Dell Laptops running Linux: 4
• Document Cameras: 43
• Headsets: 30 (LRC use only)
• Lenovo Thinkbooks with Assistive Tech: 2
• Tablets: 50 (In SSS Lab)
• TI-84 Graphing Calculators: 51
• Webcams: 128
• Verizon Jetpacks: 137

FACULTY / STAFF TRAINING

KPI 15C, 16F

The Teaching and Learning Center (TLC) is dedicated to providing an environment for faculty development in teaching, service, and learning to achieve excellence through innovation, collaboration, and technology.  The TLC provides instructional development activities, materials, equipment, test and data scanning services, and consultation in the development of instruction and the use of technology.

The TLC provides instructional support services for the faculty and administration. Prime responsibilities include the development and support of university-sponsored online courses and the delivery of technology training to faculty and staff. The TLC is driven by one purpose:  to help faculty find solutions to instructional challenges.

The services provided include, but are not limited to, the following:

• Exploring new modes of teaching
• Facilitating and assessing student learning
• Integrating technology into teaching
• Designing, producing, and evaluating instructional materials
• Peer mentoring
• Sponsorship to conferences
• Consultation for brainstorming, conducting analysis, designing, developing, implementing, or evaluating instruction

PC SOFTWARE

KPI 15F, 16F, 16I

• Windows 11 is the current operating system deployed to new SCC PC’s.
• Office 2021 is the current version of Microsoft Office deployed to SCC PC’s.
• Other software used in various labs/classrooms: Google Chrome, Epic Pen, Visual Studio 2017, Dr. Java, Microsoft Visio, Microsoft Project, Respondus Lockdown Browser, Deep Freeze, Spiceworks, VLC Media Player, Zoom.

VIRTUAL REALITY

KPI 12E

SCC currently supports two classroom sets of Meta VR headsets. The College has one general purpose set of 16 that can be checked out for use by instructors in any academic department, and one set of 10 that is for use by the science department to teach anatomy.

The Teaching and Learning Center will provide support for using, cleaning and maintaining these VR headsets, as well as providing training and space for instructors and students to view VR experiences.

As the pace of innovation in VR hardware is increasing, we plan to begin replacing at least one quarter of the current headsets in the fourth year depending on budgeting, usage, and economic conditions.

WIRELESS SYSTEMS

KPI 15C, 16I, 16J, 18B

Main Campus, Rustic Campus, Massac County Extension Center, Union County Extension Center, Alexander County Extension Center, the baseball and softball fields, Spence Center, and CTC locations all have wireless systems in place.   For a detailed look at each location’s services, please see below.

The IT department recently installed campus wide wireless access using Aerohive equipment providing A, B, G, N and AC radio traffic. Access is gained by connecting to one of three SSID’s: FS (for faculty and staff), Student or ShawneeGuest.

• SCC-FS requires a login using network user and password. Access to this is restricted to Faculty and Staff only. It gives full access to network resources equivalent to access provided by the wired network.
• Student access is available to all SCC students after entering the current password.
• Guest access is open to all students and guests after accepting an online ToS.

The traffic is separated between networks; bandwidth is limited to a 125mbps maximum at Main Campus.

BANDWIDTH

KPI 15C, 16G, 16H, 16I, 16J, 18B

The SCC Campuses currently have the following network speeds:

SERVERS

The institution utilizes both physical and virtual servers.  All physical servers are currently on a rotation plan that consists of the replacement of two servers per fiscal year.

NETWORK SWITCHES

KPI 15C, 15G, 15H, 15I, 16J, 18B

Network switches are replaced every five years.