Student Complaint Procedure

 

Complaints

Shawnee Community College is committed to resolving student complaints in a prompt and fair manner.  The College works diligently to find positive resolutions to all student concerns. Please try to exhaust all avenues of complaint resolution before going outside the College. 

If you have a complaint that needs to be addressed, please follow the process outlined here:

Grievance and Complaint Procedure

Online Complaint Form

State Authorization

 

Questions regarding the complaint process should be directed to lisap@shawneecc.edu.

If you are an Out of State student and have a complaint that you feel has not been resolved through the General Student Grievance Procedure, you may file a complaint with the state in which you reside. In compliance with the Federal Department of Education regulations, Shawnee provides this list of State Agencies with contact information for each state: Student Complaint Information by State.  You may also contact the Illinois Community College Board when seeking a resolution.