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Job Title: Receptionist/Clerk

Department: Student Success & Services

Reports To: Vice President of Student Success and Services

FLSA Status: Non-Exempt


Summary: :  
Schedules appointments, gives information to callers, and manages any requested mailings for degree program and general information on the college under the supervision of the Vice President of Student Success and Services. Manages any letter flow to students, processes admissions applications, and enters various data in the college’s information systems under the supervision of the Dean of Student Success & Services.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

  • To screen all incoming telephone calls and route them to the appropriate department.

  • To take phone messages regarding staff absences, complete appropriate paperwork, and forward call and information to callers immediate supervisor.

  • To screen, route, and make appointments for students to see appropriate admissions, advisement, and financial aid staff.

  • To enter data in the college database system.

  • To mail catalogs, class schedules, as well as other pre–approved college recruitment information as may be necessary.

  • To make IDs for students, faculty and staff.

  • To provide clerical assistance to student services staff.

  • To report all lost and found items to the security officer.

Punctual and regular attendance is required. Work hours are 8 a.m. - 4:30 p.m. Monday through Friday. The duties of the Receptionist/Clerk may require additional evening and/or weekend hours during peak registration and end of semester periods.

To perform other related duties which may be required by the Vice President of Student Success & Services. (Related duties as required are duties that may not be specifically listed in the class specification or position description, but that are within the general occupational series and responsibility level typically associated with the employee's class of work.)

Education and/or Experience:  

High school diploma, one year of administrative and customer service experience, and ability to work under own initiative without close monitoring are required.

Associate degree, data entry, Microsoft Office applications, and three years of work experience preferred.

Mathematical Skills

Ability to add, subtract, multiply, and divide.

Perform the four operations with like common and decimal fractions, compute ratio, rate, and percent.

Ability to develop graphic portrayals of mathematical data.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Lifting items up to 20 pounds in weight.
Repetitive Motions: Substantial movements (motions) of the wrists, hands, and/or fingers.

Work Environment

Work is primarily in an office/school environment. Noise levels usually are moderate.



  • Review of applications will begin immediately and continue until the position is filled.
  • If you are selected as a finalist, you will be notified by telephone.
  • No further information concerning the progress of the search will be available until a decision has been reached. At that time, applicants will be informed of the decision by letter.
  • All applicants must submit all of the credentials below to the Human Resource Office in order for your application to be considered complete.
    • SCC Application Form
    • Letter of Application/Resume
    • Official Transcript(s) (sent to SCC directly from college/university)
    • Proof of Certifications (if applicable)
    • 2 Letters of Recommendation

Submit materials to:

Ms. Emily Forthman, Human Resource Director
Shawnee Community College
8364 Shawnee College Road
Ullin IL 62992

For more information, contact Emily Forthman - Human Resource Director at 1-800-481-2242 ext. 3223 or e-mail

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Shawnee Community College • 8364 Shawnee College Road • Ullin, IL 62992 • (618) 634-3200
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